Troubleshooting
When something doesn't work as expected.
- The bridge shows as offlineCheck the power, the cable and the router.
- The recorder can't be reachedThe bridge can't talk to your NVR or DVR.
- A camera shows as offlineThe recorder lost the camera's signal.
- No alerts, or an event wasn't analysedWhy an event may have no AI description or no alert.
- Live view doesn't loadLive view works at home but not on mobile data, or not at all.
- Notifications don't arrivePhone settings that stop Kepto's alerts.
- Recorder disk alertYour recorder reports a problem with its hard disk.
Still need help?
Message us and we'll help you. We never ask for your password or to see your cameras.