The bridge shows as offline
Check the power, the cable and the router.
Updated 9 October 2026
- Is the bridge's power on? Try another socket.
- Is the network cable firmly in the bridge and the router? Try another port on the router.
- Is the internet working on another device on the same router?
- Restart the router, then unplug the bridge's power for 10 seconds and plug it back in.
- Wait 2–3 minutes and pull down to refresh the Dashboard.
Still offline after this? Contact support with your bridge's key ending (the last 5 characters on the key card).