KEY-INVALID: the key card isn't accepted
The key is mistyped, already used, or not active.
Updated 9 October 2026
- Scan the QR code instead of typing, or check each character. Keys start with
KPTO-and never contain I, L, O or U. - A key can be added to one account only. If the bridge was added by someone else (an installer's account), ask them to remove it, or contact support.
- A replaced or returned bridge's old key stops working.